We are pleased to offer an Exchange or Refund on your purchase if it is returned to us within 14 days from receipt providing the item is unworn, in pristine condition with its original packaging, all relevant receipts/documentation and original DNB sticker still intact (on reverse of the product).
We hope you are very happy with your purchase from DNB London. However, if you are unhappy with your purchase, or it does not meet your requirements, you can return it to us for a full refund or exchange.
When we have received a product returned to us for refund and are satisfied with its condition, we will process your refund for the full amount that was paid for the item using the same form of payment and account originally used for the purchase.
For an exchange, please follow the same procedure and tell us which item you would like to exchange it for, along with relevant contact details, should we need to contact you. If there is any extra charge to pay, we will contact you so that payment can be made over the phone.
This refunds policy does not affect your statutory rights.
The item must be returned to the address below by Royal Mail’s Special Delivery method to ensure the item is insured. NB. Postage and packaging will not be refunded.
PLEASE NOTE: Any Bespoke items cannot be returned.
117 Ye Priory Court