Privacy Policy

This privacy statement sets out how DNB London (the data controller) uses and protects any information that you provide to us when you use the website or otherwise provide DNB London with your personal information.

We are committed to ensuring that your privacy is protected. Any personal information you give to us will only be used in accordance of this privacy policy.

By providing us with your personal information, you agree and consent to its transfer, processing, use and disclosure as outlined in this privacy statement.

Information we collect

When you shop on our website we collect personally identifiable information (PII) that you provide to us. We will ask you to provide PII such as your name, email, address and phone number.

If you place an order or browse our site, you consent to the collection and use of your Personal Information.

What we do with information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping, to improve our products and services, process orders you may place with us, to request product reviews of items you may have purchased, If opted in – to the sending of marketing communications via email, to respond to your requests, queries or other customer service needs instigated by yourself.


We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

All payments made on our website, and those that are not chosen to be made through PayPal are processed by Stripe.

We may also share your PII with our affiliates, contractors and agents in the normal course of business for delivery of the activities to which you have agreed. DNB London does not believe in selling or renting PII to third parties. However, your PII may be transferred to a third party in the event that the business and therefore the customer data connected with it is sold or transferred.

Protecting your PII

DNB London will take appropriate legal and technical measures to protect your personal information consistent with applicable privacy and data security laws. As a data controller, DNB London is responsible for ensuring any PII it shares is handled in a secure manner. For the safety of our customers, DNB London does not collect or store customer dates of births, credit or debit card numbers or other information that would be considered highly sensitive.

How we use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis. You can choose to accept or decline cookies and can delete any that get stored.

Transferring PII

You should be aware that we may be asked to submit your PII to the police or other agencies if asked for when investigating illegal activities. PII collected may be transferred to, stored and processed in your country of residence or any other country in which DNB London (including its affiliates), subcontractors or agents maintain facilities, including the United States.

Use of IP Addresses

An IP address is a set of numbers that is automatically assigned to your computer whenever you log on to your Internet service provider or through your organization’s local area network (LAN) or wide area network (WAN). Web servers automatically identify your computer by the IP address assigned to it during your session online.

DNB London or third party companies acting on our behalf, may collect IP addresses for the purposes of systems administration and to audit the use of our website. We retain the right to use IP addresses to identify users of our website when we feel it is necessary to enforce compliance with the website’s terms of use or to protect our service, websites or other users. We may also restrict or block users based on an IP address.

Making a Complaint

If you feel that DNB London has misused your information then you can make a complaint with the supervising authority, which in the UK is the Information Commissioners Office (ICO). You can do so using their website at by clicking on the “Report a Concern” link.

Shopping basket