This privacy statement sets out how DNB London (the data controller) uses and protects any information that you provide to us when you use the DNBLondon.com website or otherwise provide DNB London with your personal information.
By providing us with your personal information, you agree and consent to its transfer, processing, use and disclosure as outlined in this privacy statement.
Information we collect
When you shop on our website we collect personally identifiable information (PII) that you provide to us. We will ask you to provide PII such as your name, email, address and phone number.
If you place an order or browse our site, you consent to the collection and use of your Personal Information.
What we do with information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping, to improve our products and services, process orders you may place with us, to request product reviews of items you may have purchased, If opted in – to the sending of marketing communications via email, to respond to your requests, queries or other customer service needs instigated by yourself.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
All payments made on our website, and those that are not chosen to be made through PayPal are processed by Stripe.
We may also share your PII with our affiliates, contractors and agents in the normal course of business for delivery of the activities to which you have agreed. DNB London does not believe in selling or renting PII to third parties. However, your PII may be transferred to a third party in the event that the business and therefore the customer data connected with it is sold or transferred.
Protecting your PII
DNB London will take appropriate legal and technical measures to protect your personal information consistent with applicable privacy and data security laws. As a data controller, DNB London is responsible for ensuring any PII it shares is handled in a secure manner. For the safety of our customers, DNB London does not collect or store customer dates of births, credit or debit card numbers or other information that would be considered highly sensitive.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
You should be aware that we may be asked to submit your PII to the police or other agencies if asked for when investigating illegal activities. PII collected may be transferred to, stored and processed in your country of residence or any other country in which DNB London (including its affiliates), subcontractors or agents maintain facilities, including the United States.
Use of IP Addresses
An IP address is a set of numbers that is automatically assigned to your computer whenever you log on to your Internet service provider or through your organization’s local area network (LAN) or wide area network (WAN). Web servers automatically identify your computer by the IP address assigned to it during your session online.
Making a Complaint
If you feel that DNB London has misused your information then you can make a complaint with the supervising authority, which in the UK is the Information Commissioners Office (ICO). You can do so using their website at www.ico.org.uk by clicking on the “Report a Concern” link.